Returns, Refunds & Cancellations Policy
At Gabriella Oils, we take great care in preparing and packing every order and want you to be happy with your purchase. If something isn't quite right, please contact us and we'll be happy to help.
Returns
We accept return requests within 30 days of delivery. To be eligible for a return, items should be unused, in their original condition and, where applicable, in their original packaging.
To request a return, please contact us before sending anything back, providing your order number and the reason for your return. We will provide return instructions.
Unless an item is faulty, damaged or incorrect, customers are responsible for arranging and paying for return postage. We recommend using a tracked postal service, as returned items remain your responsibility until they reach us.
Essential Oils and Personal Care Products
For hygiene and product integrity, we cannot accept returns of essential oils, absolutes, soaps or other sealed products that have been opened or unsealed after delivery, where the applicable legal hygiene exception applies.
This does not affect your statutory rights if an item is faulty, damaged or not as described.
Refunds
Once we have received and inspected your return, we will notify you of the outcome. Approved refunds will be issued to your original payment method.
For returns made under our voluntary 30-day policy, original delivery charges are not normally refunded unless required by law. Where you exercise your statutory right to cancel an online order, we will refund the applicable standard delivery charge in accordance with UK consumer law.
Please allow time for your bank or payment provider to process the refund.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible, ideally with your order number and photographs showing the problem.
We will work with you to arrange an appropriate refund or replacement, including any applicable return postage costs.
Your statutory consumer rights are not affected by this policy.
Order Cancellations
You may request cancellation of an order at any time before it has been fulfilled or dispatched.
If your order has already been dispatched, you may still have the right to cancel and return it under the applicable consumer cancellation rules.
Your Statutory Cancellation Rights
For most online purchases, UK consumers have the right to cancel within 14 days of receiving their goods, without giving a reason. After notifying us of cancellation, you normally have a further 14 days to return the goods.
Certain legal exceptions may apply, including qualifying sealed goods that have been unsealed after delivery and are unsuitable for return for health protection or hygiene reasons.
Our voluntary 30-day returns policy is offered in addition to your statutory rights and does not replace or restrict them.
Contact Us
If you have any questions about returns, refunds or cancellations, please contact Gabriella Oils through the contact details provided on our website.
Gabriella Oils
https://gabriellaoils.com/contact-us