Terms of Service
Last updated: 19 October 2026
Welcome to Gabriella Oils. These Terms of Service explain the conditions under which you may browse our website and purchase our products.
Gabriella Oils is an independent UK business operated by Jody Saunders, trading as Gabriella Oils.
Our website is https://gabriellaoils.com. Our shopping basket, checkout and payment services are provided through Shopify.
By placing an order with us, you agree to these terms. Nothing in these terms affects your statutory consumer rights.
1. Our Products
Gabriella Oils specialises in pure essential oils, botanical absolutes, handmade beeswax candles, soaps, wax melts and related botanical products.
We take care to describe our products accurately, including their botanical names, ingredients, extraction methods and fragrance characteristics where applicable.
As many of our products are derived from natural materials or handmade in small batches, slight variations in colour, aroma, texture and appearance may occur.
Product photographs are intended to represent the items offered, although colours may appear differently depending on your screen.
We reserve the right to update product descriptions, discontinue products or change availability without prior notice.
2. Product Information and Safe Use
Our essential oils, absolutes and other botanical products should be used in accordance with their individual product descriptions, labels and safety instructions.
Essential oils and absolutes are concentrated aromatic materials. Customers should observe any applicable dilution, handling, storage and safety precautions.
Our botanical information is provided for general educational and product information purposes. It is not intended to replace professional medical advice, diagnosis or treatment.
Candles should always be burned according to their accompanying safety instructions and never left unattended while lit.
Customers are responsible for using products appropriately and following the supplied instructions.
Nothing in this section excludes liability that cannot lawfully be excluded.
3. Ordering and Payment
When you place an order through our website, you are making an offer to purchase the selected products.
Our checkout and payment services are provided by Shopify and its authorised payment providers.
Once an order has been placed, you will receive an electronic confirmation. A contract is formed when we accept your order, normally by confirming that it has been accepted for fulfilment or dispatch.
We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, payment cannot be authorised, or an obvious pricing or listing error has occurred.
If payment has already been collected for an order we cannot fulfil, we will issue an appropriate refund.
Customers are responsible for providing accurate billing, delivery and contact information.
4. Prices and Availability
All prices are displayed in the currency shown at checkout.
Prices and product availability may change without notice, but changes will not affect orders that have already been accepted.
Any applicable delivery charges will be displayed before an order is completed.
For international orders, additional customs duties, import taxes or handling charges may apply depending on the destination and delivery arrangement. Any charges payable by the customer will be identified where required by law.
Discounts and promotional offers are subject to their stated conditions.
5. Shipping and Delivery
Gabriella Oils ships orders from the United Kingdom to the destinations offered at checkout.
Delivery estimates are provided in good faith but may be affected by postal services, customs procedures, severe weather or other circumstances outside our reasonable control.
We will take reasonable steps to fulfil orders within the stated dispatch and delivery times.
For consumer purchases, responsibility for the goods normally passes to you when you, or someone you have nominated, takes physical possession of them, subject to applicable law.
If an order is delayed, lost or damaged in transit, please contact us so that we can investigate and arrange an appropriate resolution.
Further information is available in our Shipping Policy.
6. Returns, Refunds and Cancellations
We offer a voluntary 30-day return request period from delivery, subject to the conditions explained in our Returns, Refunds & Cancellations Policy.
Customers also have statutory cancellation rights for qualifying online purchases, including the usual 14-day cancellation period under UK consumer law.
Certain exceptions may apply, including qualifying sealed products that become unsuitable for return for health protection or hygiene reasons once unsealed.
You may request cancellation before an order has been fulfilled or dispatched.
Please contact us before returning any products so that we can provide appropriate instructions.
Nothing in our returns policy or these terms restricts your statutory rights concerning faulty, damaged or incorrectly described goods.
7. Website Content and Intellectual Property
The Gabriella Oils website contains original product descriptions, botanical information, photographs, illustrations, designs, branding and other creative content.
Unless otherwise stated, this material belongs to Gabriella Oils or is used with permission from the relevant rights holder.
Visitors may browse and use the website for personal shopping and informational purposes.
Our content must not be copied, republished or commercially reproduced without permission, except where permitted by applicable law.
References to third-party trademarks or organisations remain the property of their respective owners.
8. AI Shopping Assistants and Automated Services
Gabriella Oils supports legitimate product discovery through participating AI shopping assistants and authorised commerce platforms, including services connected through Shopify.
AI assistants may access product information through approved catalogue integrations and other permitted methods to help customers discover, compare and purchase our products.
Automated services must respect applicable security measures, access restrictions and the terms of the relevant platforms.
Unauthorised attempts to access private customer information, interfere with website operations, bypass security controls or misuse our content are prohibited.
Nothing in these terms grants unrestricted permission to reproduce our copyrighted material or access non-public systems.
9. Shopify and Third-Party Services
Our independently maintained website uses Shopify to provide shopping basket, checkout, payment and related commerce services.
Purchases made through our store are contracts between the customer and Gabriella Oils, not Shopify.
Shopify and other service providers may operate under their own terms and privacy policies.
Our website may also contain links to external websites. We are not responsible for the content, availability or privacy practices of websites outside our control.
10. Privacy and Customer Information
We respect the privacy of our customers and handle personal information in accordance with applicable data protection laws.
Information provided during ordering and checkout is used for purposes including payment processing, fulfilment, delivery and customer support.
For further information, please read our Privacy Policy, available through our website and Shopify checkout.
11. Website Availability and Accuracy
We aim to keep our website accurate, secure and available.
However, occasional technical interruptions, typographical errors or inaccuracies may occur.
We reserve the right to correct website information, resolve obvious errors and maintain or improve our services.
Nothing in these terms excludes or restricts consumer rights or remedies provided by applicable law.
12. Acceptable Website Use
Visitors must not use our website for unlawful, fraudulent or malicious purposes.
This includes attempting to compromise website security, interfere with checkout services, impersonate another person, distribute malicious software or obtain unauthorised access to customer information.
We may take reasonable steps to prevent misuse of our website and services.
13. Liability and Consumer Rights
Gabriella Oils is responsible for supplying products that meet the requirements of applicable consumer protection laws.
Nothing in these Terms of Service excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded.
We do not seek to exclude customers' statutory rights relating to product quality, fitness for purpose, accurate descriptions, delivery or refunds.
Where permitted by law, we are not responsible for losses arising from circumstances beyond our reasonable control or from product use contrary to clearly provided safety instructions.
14. Changes to These Terms
We may update these Terms of Service to reflect changes in our business, website, services or applicable laws.
The latest version will be published on our website with its revision date.
Changes will not retrospectively remove rights arising under an existing purchase contract.
15. Governing Law
These terms are governed by the laws of England and Wales.
Customers retain any mandatory consumer protections and rights to bring proceedings in their home jurisdiction that apply under relevant law.
16. Contact Information
For questions about these Terms of Service, your order or our products, please contact:
Jody Saunders T/A Gabriella Oils
51 Festival Avenue
Warrington
WA2 9EG
England, United Kingdom
Email: [email protected]
Website: https://gabriellaoils.com
We aim to respond to customer enquiries as promptly as reasonably possible.